The hotel has handy and compact rooms, especially in the Captain section we stayed in, with 2' plastic keys for entry. The rooms faced the front with early morning noise from bins being emptied, and we encountered issues with fridge temperature control. The service was amazing and interactive, especially for children, though there were some disappointments with the dining options. The location is fantastic, ideal for visiting attractions like the wax museum and fish spa. Overall, a value-for-money stay with great staff but with some room for improvement in certain areas.
Rooms
7.0
Rooms are handy & compact, especially in the Captain section we stayed in, but faced noise from early morning bins being emptied and had issues with fridge temperature control.
Service
8.0
The service was amazing and very interactive, especially for children.
Location
9.0
The location is fantastic, ideal for visiting attractions like the wax museum and fish spa.
Dining
5.0
The dining options were limited and some dishes were described as bland, offering room for improvement.
Facilities
8.0
Facilities included an indoor playground and trampolines with activities, as well as an adults-only area with a spa.
Mary
United Kingdom,
September
2023
5.4/10
The hotel had a great location on the Gold Coast but had some issues with certain facilities. The rooms were a bit dated but served our needs. The service was friendly, but there were some professionalism concerns. Dining was average, with additional charges for hot food. The junior water park closure due to high chlorine levels was a major disappointment for families.
Rooms
7.0
The rooms were older and a little run down but met our needs perfectly.
Service
6.0
The staff were outwardly friendly, but not very engaging.
Location
5.0
The hotel is located on the Gold Coast, which is convenient, but had issues with facilities like the Junior water park and poor queue management on site.
Dining
5.0
The dining experience was not value for money as additional charges applied for hot food.
Facilities
5.0
The closure of the Junior water park and maintenance issues impacted the overall stay.
Jason
United Kingdom,
September
2023
7.0/10
The hotel's location was superb, a short walk to Cavill Avenue and all that Surfers Paradise has to offer. The rooms were a bit dated and didn't feel entirely clean, with basic amenities and a malfunctioning, noisy air conditioner. Despite the lack of cleanliness, the friendly staff managed the busy environment well. Dining was only continental, not offering value for money. The price for the stay was reasonable, but some areas needed more staff to improve service efficiency.
Rooms
6.0
The rooms were a little dated and didn't feel entirely clean. They were basic with a small fridge, but the air conditioner didn't work properly and was very noisy and smelt.
Service
7.0
The staff were under the pump but handled it very well despite being a bit rude and not very knowledgeable. They entertained kids every day.
Location
9.0
The hotel's location was superb, a short walk to Cavill Avenue and all that Surfers Paradise has to offer. The only decent part of the hotel.
Dining
5.0
The dining experience wasn't all that great, with pastries defrosted from frozen and only continental options available.
Facilities
8.0
The hotel had shops and commercial services, laundry facilities, tours/ticket assistance, and happy hour available.
Derek
United Kingdom,
April
2023
6.0/10
The hotel is a bit tired but worth every cent for the fun the kids have. The rooms don't get serviced on Sundays and can feel dark and dismal, not reflecting that it's a kids' resort. However, it should have a toaster and some cutlery and plates. The service went beyond to make a special day, but some staff were rushing and didn't provide help with baggage. The location is not appealing with no seating or shelter in front of the Resort. The dining options were limited and not satisfying, not what you would expect from a buffet. The hotel offers happy hour and laundry services.
Rooms
7.0
The rooms can be a bit tired but worth it for the kids' fun, although they are not serviced on Sundays.
Service
6.0
The staff seemed lovely and helpful but lacked assistance with baggage to and from rooms.
Location
5.0
The location in front of the Resort lacks seating and shelter, not providing a nice view from some wings.
Dining
5.0
The dining experience was a disappointment with limited choices, not meeting buffet expectations.
Facilities
8.0
The hotel offers happy hour and laundry services.
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